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After isolating an issue on your Mac to a possible hardware issue, you can use Apple Diagnostics to help determine which hardware component might be causing the issue. Apple Diagnostics also suggests solutions and helps you contact Apple Support for assistance.

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If your Mac was introduced before June 2013, it uses Apple Hardware Test instead.

How to use Apple Diagnostics

Disconnect all external devices except keyboard, mouse, display, Ethernet connection (if applicable), and connection to AC power.
Make sure that your Mac is on a hard, flat, stable surface with good ventilation.
Shut down your Mac.
Turn on your Mac, then immediately press and hold the D key on your keyboard. Keep holding until you see a screen asking you to choose your language. When Apple Diagnostics knows your language, it displays a progress bar indicating that it's checking your Mac:
Checking your Mac takes 2 or 3 minutes. If any issues are found, Apple Diagnostics suggests solutions and provides reference codes. Note the reference codes before continuing.
Choose from these options:
- To repeat the test, click ”Run the test again” or press Command (⌘)-R.
- For more information, including details about your service and support options, click ”Get started” or press Command-G.
- To restart your Mac, click Restart or press R.
- To shut down, click Shut Down or press S.

If you choose to get more information, your Mac starts up from macOS Recovery and displays a web page asking you to choose your country or region. Click ”Agree to send” to send your serial number and reference codes to Apple. Then follow the onscreen service and support instructions. When you're done, you can choose Restart or Shut Down from the Apple menu.

This step requires an Internet connection. If you're not connected to the Internet, you'll see a page describing how to get connected.

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If holding down the D key at startup doesn't start Apple Diagnostics:

If you're using a firmware password, turn it off. You can turn it on again after using Apple Diagnostics.
Hold down Option-D at startup to attempt to start Apple Diagnostics over the Internet.

What you need to install Windows 10 on Mac

MacBook introduced in 2015 or later
MacBook Air introduced in 2012 or later
MacBook Pro introduced in 2012 or later
Mac mini introduced in 2012 or later

iMac introduced in 2012 or later¹
iMac Pro (all models)
Mac Pro introduced in 2013 or later

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The latest macOS updates, which can include updates to Boot Camp Assistant. You will use Boot Camp Assistant to install Windows 10.

64GB or more free storage space on your Mac startup disk:

Your Mac can have as little as 64GB of free storage space, but at least 128GB of free storage space provides the best experience. Automatic Windows updates require that much space or more.
If you have an iMac Pro or Mac Pro with 128GB of memory (RAM) or more, your startup disk needs at least as much free storage space as your Mac has memory.²

An external USB flash drive with a storage capacity of 16GB or more, unless you're using a Mac that doesn't need a flash drive to install Windows.

A 64-bit version of Windows 10 Home or Windows 10 Pro on a disk image (ISO) or other installation media. If installing Windows on your Mac for the first time, this must be a full version of Windows, not an upgrade.

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If your copy of Windows came on a USB flash drive, or you have a Windows product key and no installation disc, download a Windows 10 disk image from Microsoft.
If your copy of Windows came on a DVD, you might need to create a disk image of that DVD.

How to install Windows 10 on Mac

To install Windows, use Boot Camp Assistant, which is included with your Mac.

1. Use Boot Camp Assistant to create a Windows partition

Open Boot Camp Assistant, which is in the Utilities folder of your Applications folder. Then follow the onscreen instructions.

If you're asked to insert a USB drive, plug your USB flash drive into your Mac. Boot Camp Assistant will use it to create a bootable USB drive for Windows installation.
When Boot Camp Assistant asks you to set the size of the Windows partition, remember the minimum storage-space requirements in the previous section. Set a partition size that meets your needs, because you can't change its size later.

2. Format the Windows (BOOTCAMP) partition

When Boot Camp Assistant finishes, your Mac restarts to the Windows installer. If the installer asks where to install Windows, select the BOOTCAMP partition and click Format. In most cases, the installer selects and formats the BOOTCAMP partition automatically.

3. Install Windows

Unplug any external devices that aren't necessary during installation. Then click Next and follow the onscreen instructions to begin installing Windows.

4. Use the Boot Camp installer in Windows

After Windows installation completes, your Mac starts up in Windows and opens a ”Welcome to the Boot Camp installer” window. Follow the onscreen instructions to install Boot Camp and Windows support software (drivers). You will be asked to restart when done.

If the Boot Camp installer never opens, open the Boot Camp installer manually and use it to complete Boot Camp installation.
If you have an external display connected to a Thunderbolt 3 port on your Mac, the display will be blank (black, gray, or blue) for up to 2 minutes during installation.

How to switch between Windows and macOS

Restart, then press and hold the Option (or Alt) ⌥ key during startup to switch between Windows and macOS.

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If you have one of these Mac models using OS X El Capitan 10.11 or later, you don't need a USB flash drive to install Windows:

MacBook introduced in 2015 or later
MacBook Air introduced in 2017 or later³
MacBook Pro introduced in 2015 or later³

iMac introduced in 2015 or later
iMac Pro (all models)
Mac Pro introduced in late 2013

To remove Windows from your Mac, use Boot Camp Assistant, not any other utility.

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For more information about using Windows on your Mac, open Boot Camp Assistant and click the Open Boot Camp Help button.

1. If you're using an iMac (Retina 5K, 27-inch, Late 2014) or iMac (27-inch, Late 2013) or iMac (27-inch, Late 2012) with a 3TB hard drive and macOS Mojave or later, learn about an alert you might see during installation.

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2. For example, if your Mac has 128GB of memory, its startup disk must have at least 128GB of storage space available for Windows. To see how much memory your Mac has, choose Apple menu  > About This Mac. To see how much storage space is available, click the Storage tab in the same window.

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3. These Mac models were offered with 128GB hard drives as an option. Apple recommends 256GB or larger hard drives so that you can create a Boot Camp partition of at least 128GB.